K Y Realty Pty Ltd T/as Pitch Realty has made every reasonable attempt to ensure the accuracy of the information displayed. However, it does not guarantee the information is complete, correct or up to date.
In no event shall K Y Realty Pty Ltd T/as Pitch Realty be liable to any person under any law for any loss or damage related to any information on the site or the site itself.
Please read this Policy carefully. Please contact us if you have any questions.
The type of information that we collect includes personal information concerning clients, potential clients who contact us, as well as suppliers, consultants, employees and applicants for employment.
The personal information we collect may include:
The personal information (including sensitive information) collected will be referred to as “Information”.
If you do not provide us with the Information we request, we may not be able to fulfil the applicable purpose of collection, such as to supply products or services to you.
If we receive your Information from third parties, we will protect it as set out in this Policy and take reasonable steps to ensure you are aware that we have collected the Information about you and the circumstances of the collection.
If you provide us with third party personal information then you warrant to us that you have the third party’s consent to do this.
We will not collect Information unless such information is reasonably necessary for the purposes of:
We may also contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback.
In some instances, we may also need to collect Information at the initial stage of an enquiry if it is directly relevant to the advice being sought. For our internal business purposes, we retain and safely store the Information that is provided to us at the pre-client stage as this enables us to respond more efficiently and to inform such persons of our other legal services or developments that may be of interest to them at a later stage.
We also collect the Information provided to us by our clients who have commenced instructing us to act in real estate matter. We collect all Information that is necessary to effectively conduct these matters. Such Information is stored on our computer systems and within paper based files as appropriate.
At the conclusion of real estate matters, we are required to keep real estate files for a minimum period of 7 years from the closure of a legal file unless we are instructed to the contrary. In some cases, we may be required to retain documents for a longer period of time.
In most circumstances, we will collect Information through completed questionnaires and forms that have been provided to us, interviews and telephone conversations.
Often, in the context of providing real estate or property management services we collect Information from external professional sources (i.e. financial advisors, accountants, other legal parties and their legal advisors, other agents, tradespersons). With the exception of Information obtained from opposing legal parties, this Information will, in the usual course, be obtained under our clients’ express authority and will be securely stored on their file.
The Information that is provided to us is stored on computer and paper based files as appropriate. We endeavour to keep all Information safe by taking all reasonable precautions to protect Information from misuse, loss and unauthorised access, modification or disclosure.
We believe that it is essential that all Information is kept confidential. We will not disclose Information to third parties, other than as set out in this Policy or without your consent, unless it becomes necessary to lessen or prevent a serious and imminent threat to life, health or safety or unless we are otherwise compelled by law.
We may disclose the Information:
We may also be compelled to disclose Information by law, for example, under court orders or statutory notices to produce documents under laws relating to social security, taxation, bankruptcy, anti-money laundering, counterterrorism and the management of incorporated entities.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Policy regarding handling of your Information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
Information accessed within K Y Realty Pty Ltd T/as Pitch Realty and to other Third Party Service Providers.
Information may be accessed by personnel within K Y Realty Pty Ltd T/as Pitch Realty. All personnel within K Y Realty Pty Ltd T/as Pitch Realty are bound by the same confidentiality laws and standards that govern the legal profession within Australia and comply with the Australian Privacy Principles.
Third party service providers may also come into contact with Information when we outsource certain functions, such as: bulk mailing, direct mail or digital marketing, client experience research, company audits and information technology support. We have contractual arrangements in place with all of our third party service providers to protect Information from unauthorised use or disclosure.
As part of what we hope to be an on-going professional relationship with our pre-client and existing client base, we may from time to time send out information related to the other real estate services that we offer using your Information. We do however respect the wishes of individuals who do not wish to receive such material from us in the future and have implemented simple ‘opt-out’ procedures that can be activated within the promotional e-mails and other commercial electronic messages that we may send you from time to time.
In order for us to better understand our clients’ needs, Information may also be shared within the client service members of K Y Realty Pty Ltd T/as Pitch Realty. Because we are continually looking for ways to improve the quality of our legal services, we may in the future ask our clients to participate in a client feedback survey conducted by external consultants who are experts in their field. We obtain client consent prior to disclosing Information to external consultants engaged for this purpose and we will respect the wishes of those who do not wish to participate.
From time to time, we may take steps to verify Information by collecting Information from publicly available resources, for example, telephone directories or electoral rolls to improve the integrity of the Information that we hold.
This Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion and notify you by posting an updated version of the Policy on our website. If at any point we decide to use Information in a manner materially different from that stated at the time it was collected we will notify users by email or via a prominent notice on our website, and where necessary we will seek the prior consent of our users.