Owners must hold a current public liability insurance policy for their investment properties. Most landlord insurances will have additional cover that is tailored to your specific investor needs.
How do I know if I’m getting the best weekly rent?
Our managers will provide advice so you can achieve the best return for your property. Our expertise is backed by our knowledge of the market and comparative rental properties. You can also review the latest Queensland median rentals on the residential tenancies authority’s website or compare your rate to similar properties on realestate.com
How do you review maintenance quotes?
Our experienced team can request quotes from multiple skilled professionals. We review all quotes to ensure suitable costing and appropriate works are being conducted.
What happens if the tenant doesn’t pay their rent?
If the tenant has not paid the full amount due by the day agreed on in the terms of the tenancy agreement, and that amount remains unpaid for at least seven days, a ‘Notice to Remedy Breach’ (Rent Arrears) may be given.
If the tenant doesn’t pay within the following seven days, we can give them a ‘Notice to Leave’ (Form 12). The tenant must then move out within the next seven days, or pay the rent and ask if they can stay.
If the rent remains unpaid and the tenant has not vacated, it will be lodged with the Small Claims Tribunal (Warrant of Possession).
What happens if the tenant breaches the agreement?
If the tenant breaches their agreement, we can give them a ‘Notice to Remedy Breach’ (Form 11). It explains what they’ve done and gives them seven days to fix the problem.
If they don’t rectify the problem, we can give the tenant a ‘Notice to Leave’ (Form 12), which requires us to provide 14 days’ notice to leave. We will communicate with you through the process and discuss the best course of action based on our experience.
Should I allow pets?
Generally, we encourage owners to allow small pets. Here are some factors to consider when making this decision for your property.
Allowing pets increases your pool of potential renters (roughly 50% of tenants have a pet of some kind).
Pet owners may be inclined to stay longer as their options for rentals are more limited.
Pets are increasingly being seen as providing emotional companionship to their owners and refusing a tenancy on this basis may be discriminatory.
Pets can create odour and cause damage.
Items such as carpets need to be replaced more often in pet-friendly properties.
It can be difficult to obtain reliable references on pets from former landlords.
Pet damages sometimes exceed the tenant’s deposits. However, tenants with pets must sign a pet agreement that covers damages.
Future tenants may have allergies to pet odour/dander.
If pets have lived at the property before and/or the home has older carpets, you may find it easy to say yes to allowing a pet.Remember that in some cases two pets can be better than one. An animal may be less likely to cause damage due to anxiety or boredom if they have companionship.
How do I pay my rent?
There are multiple options for paying your rent.
Ezidebit is a direct debit service. If you choose this option, we’ll send you a link to register online.
you should select the recurring payment schedule
it can take Ezidebit up to two days to process the payment
you can pay from a credit card or everyday bank account, but not a savings or trust account.
Money order or bank cheque
Make your money order or bank cheque payable to ‘K Y Realty Pty Ltd t/a Pitch Realty’ and write your name and the address of your rental property clearly on the back.
Drop it to reception between Monday and Friday during opening hours, or post it to:
Pitch Realty Building 8, 107 Miles Platting Road Eight Mile Plains Qld 4113
Cash can be paid at the office. Please call ahead to schedule a time.
Please note, there may be a surcharge associated depending on how youmake your payment. Check the surcharge amount when paying your rent.
When do I need to pay my rent?
Rent is to be kept in advance at all times, which means you need to pay before the end of the rental period.
For example, if the rental period is 10/6/20 to 16/06/20, rent is due to be paid before 16/06/20, or earlier if you need to allow for an internet transfer period.
We recommend you pay your rent one week in advance.
What happens if I can’t pay my rent?
If you’re going to be late with your payment, please contact your property manager as soon as possible. We understand that sometimes unexpected things happen and we want to work with you to find the best solution for everyone.
If your rent remains unpaid for seven days, a ‘Notice to Remedy Breach’ (Rent Arrears) may be given.
If you default during your tenancy, including rental arrears, and owe an amount over the bond then your details may be lodged on a default tenancy database such as Tenancy Information Centre of Australia (TICA).
Emergency repairs may be required when a fault or damage occurs that makes the premises unsafe, or there is a failure or breakdown in the gas, electricity or water supply to the premises.
burst water pipe
blocked or broken toilet system
dangerous electrical fault
serious roof leak or flooding, storm, fire or impact damage
failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
fault or damage likely to injure a person, damage property or unduly inconvenience residents.
If I arrange after-hours repairs myself, can I get reimbursed?
You can only be reimbursed for emergency repairs. If you need other repairs, you should contact Pitch Realty during office hours.
Can I claim for damage to my furniture through the landlord’s insurance?
No. Most owners have building insurance but this does not include insurance on their tenant’s belongings. We encourage tenants to take out their own contents insurance for this purpose.
I’ve locked my keys inside the house. Do you have a spare set?
If you lock your keys inside during business hours, contact your property manager to borrow a spare.
If it’s outside office hours, you’ll need to arrange for a locksmith to gain entry at your own expense. On the next business day, you must provide us with a replacement set of spare keys.
I’ve lost my keys, what should I do?
If the keys to your home become lost or stolen, please contact your property manager immediately. Then, arrange for the locks to be replaced using the office locksmith (Barrier Locksmith 0429 197 981) at your own expense.
If you change any of the locks on the premises, it is your responsibility to provide us with a spare key on the following business day.
Why do you conduct inspections?
We inspect properties regularly to ensure everything is in order. It’s also an ideal time for us to check on any maintenance repairs that may be needed. If there’s anything you’d like to bring to our attention, please let us know.
We’ll provide you with at least seven days’ notice of any inspections.
Do I need to be present for the inspection?
It’s up to you. If you won’t be home and you have an alarm, please let us know the code. If you have a dog, it must be secured.
What could get me listed on the default tenancy database?
If you default during your tenancy, your details may be lodged on a default tenancy database such as the Tenancy Information Centre of Australia (TICA). It could be for any of the following reasons:
arrears of rent
breaking tenancy agreement
breaching of body corporate bylaws
tribunal or court orders
subletting without consent
damage to property
taking possession without consent.
How much notice do I need to provide if I want to leave the property?
You need to provide us with written notice two weeks prior to vacating the property, but not less than the expiry of your tenancy. We will contact you before your lease expires to see if you want to renew.
What do I need to do at the end of the lease if I vacate?
If we are providing you with notice to vacate, we will give you a ‘Notice to Leave’ (Form 12). If you are providing notice of your intention to vacate, you will need to provide us with a ‘Notice of Intention to Leave’ (Form 13) and provide two weeks’ notice.
At the end of the lease, before handing over the keys, you need to complete an ‘Exit Condition Report’ (Form 14a).
You should ensure the following are addressed prior to the last day of your notice period.
Cleaning We’ll send you a cleaning checklist. To ensure that you receive as much of your bond back as possible, we encourage you to thoroughly clean the property, using this checklist as your guide. The expectation is that you will leave the property in the same state as you received it, with the exception of general wear and tear.
Carpet cleaning and pest control The carpets must be professionally cleaned when you vacate. If you have pets inside you must also deodorise the carpets and organise pest control.
These services need to be undertaken by licenced professionals before the last day of your lease. You are required to provide us with a copy of the receipt as evidence that the work has been completed. These costs are to be paid by the tenant and are not refundable by the landlord.
Mail Check your letterbox and arrange to have your mail redirected so that packages, renewed bank cards and other important items don’t end up in someone else’s hands.
Rent Continue paying rent until the last date of your notice period, even if you move out earlier. If you break your lease, you are responsible for break lease costs, advertising and rent until a new tenant is secured.
Keys On vacating day, please forward all keys to us.
Will I get my bond back?
At the end of the lease we submit your bond refund to the Residential Tenancies Authority (RTA) to be processed and refunded.
If we need to use the bond to cover damages or unpaid rent, we’ll discuss it with you first. If we agree on the bond refund amount, the RTA will process the claim and issue the remaining funds directly to you.
What happens if we don’t agree on the bond refund amount?
The RTA will contact you regarding the amount we’re claiming, and tell you how to dispute the claim. The matter then goes into conciliation, and a phone conference is set up between the RTA, you and our agency.
If an agreement can’t be reached, you can take the matter to the Queensland Civil and Administrative Tribunal.